Here at Nettie’s Living Naturally we try our hardest to make sure every customer is satisfied with their purchase.

Do take note that all of our products are natural and require a certain amount of respect. We do not use preservatives in most products so they should not be stored in hot, humid, nor wet areas. Some ingredients (such as Shea Butter) come to us raw – minimally processed and can have flecks of shell in them. While these ingredients are food grade and completely safe as is – we do filter our ingredients – occasionally some of these things do end up in the final product. Most frequently seen in lotion bars. This does not effect the product- it is simply a visual disruption.

Returns

We do accept returns within 3 days of delivery or purchase on products that are unopened- seal intact. Customer is responsible for returning goods via mail or in person and will not be reimbursed for cost to return. Customer can expect repayment within 3 business days of Nettie’s Living Naturally receiving unused product in good condition.

NO RETURNS ON SOAP. Why? Because the product does not come shrink wrapped so we will be unable to know that the product hasn’t been used or came in contact with harmful substances.

Exchanges

Exchanges are only available for product that becomes unusable during delivery or unopened: Lip Balm, Bath Teas, Bath Salts, Bath Bombs, Lotion Bars , and Body Butter. Exchanges must take place within 10 days of purchase. Product can not be exchanged for newly launched (launched after purchase was made) product unless other product of equal value is sold out.

NO EXCHANGES ON SOAP. Why? Because the product does not come shrink wrapped so we will be unable to know that the product hasn’t been used or came in contact with harmful substances.

Delivery of Goods

We currently ship nationwide with products being shipped within 4 business days (unless a snow storm hits us and we’re iced in!) or with purchases of $25- $49.00 we offer delivery within 30 miles of zip cosc 64040 for $5. Delivery will be scheduled with customer at time of check out. Any purchase under $25.00 must be picked up in Holden or at another designated location: Lee’s Summit on Tuesdays, Grain Valley on Friday’s or Holden any other day. NO EXCEPTIONS. All deliveries require a signature stating all product appears intact.

Payment

All retail purchases will be charged tax. The local tax rate is 6.475%. Payments are taken via Square (chip reader) or cash. We accept all major credit cards. No Checks.

Wholesale

If you are interested in becoming a wholesale account please contact us to set up an appointment to discuss wholesale options: info@nettieslivingnaturally.com